Surgery Scheduling Coordinator

Edina Plastic Surgery provides the most comprehensive and experienced surgical and support team in the Minneapolis area. Each physician at Edina Plastic Surgery is board-certified with decades of practice experience.

We are seeking a highly organized and emotionally intelligent Surgery Scheduling Coordinator to join our patient-centered team. In this role, you will manage all aspects of surgical scheduling at both onsite and offsite facilities, serving as a critical liaison between patients, providers, and surgical teams. Ideal candidates will bring strong attention to detail, exceptional communication skills, and a compassionate, proactive approach to patient care.

Key Responsibilities:

• Coordinate and schedule surgical procedures using EMR (Nextech) and CaseTabs systems
• Serve as the primary contact for patients scheduling surgery via phone, voicemail, text, and chat
• Educate and support patients throughout the surgical scheduling process
• Collect and track surgical deposits; ensure balances are paid prior to procedures
• Distribute pre-operative packets and confirm documentation completion
• Coordinate with offsite surgical centers to confirm OR availability and timing
• Manage cancellation list and proactively backfill open slots
• Monitor WEAVE messages and team communication channels; respond promptly
• Collaborate across departments to ensure smooth workflows and scheduling efficiency
• Assist in ongoing workflow improvements and special projects as needed 

Qualifications:

• Associate’s or Bachelor’s degree preferred
• 3–5 years of experience in surgical or medical scheduling, or a high-touch customer service role
• Proficiency in EMR systems (Nextech preferred) and Microsoft Office
• Working knowledge of medical terminology, HIPAA, and scheduling best practices
• Strong organizational skills with the ability to multitask and remain calm under pressure
• Excellent interpersonal and problem-solving abilities

 Located just southwest of Minneapolis, Edina offers the perfect balance of suburban comfort and city convenience. With top-rated schools, upscale shopping, renowned dining, and access to outdoor recreation, Edina is consistently ranked as one of Minnesota’s best places to live and work.